Tuesday, December 25, 2018
'Deliver, monitor and evaluate customer service to internal customers Essay\r'
'LEVEL 3 fleece IN BUSINESS & judicature\r\nUnit 328 Ã¢â¬ Deliver, supervise and evaluate node good to interior clients Ã¢â¬ Knowledge Questions\r\n1. take the meaning of inside node\r\n1.1Describe what is meant by knowledgeable customer\r\nInternal customers be people within your own governance such as employers or colleagues who you put forward a wait on for, e.g.\r\n2. Know the types of products and function relevant to home(a) customers 2.1 Describe the products and work offered by own agreement to internal customers\r\n3. watch how to deliver customer dish up that meets or exceeds internal customer expectations 3.1 explicate the purpose and appraise of identifying internal customer needs and expectations\r\n3.2 justify why customer service must meet or exceed internal customer expectations\r\n3.3 Explain the pry of meeting or exceptional(a) internal customers expectations\r\n3.4 Explain the purpose and value of building positive working relationshi ps\r\n4. Understand the purpose of tincture standards and timescales for delivering customer service 4.1 Identify gauge standards for own organisation and work\r\n4.2 Explain the value of agreeing quality standards and timescales\r\n4.3 Explain how to set and meet quality standards and timescales with internal customers\r\n5. Understand how to deal with internal customer service problems 5.1 Describe the types of problems that internal customers may have\r\n5.2 Explain ways of dealing with problems\r\n5.3 Explain the purpose and value of a complaints procedure, if applicable\r\n6. Understand how to monitor and evaluate internal customer service and the benefits of this 6.1 Explain the purpose and benefits of monitoring internal customer satisfaction and how to do so\r\n6.2 Describe techniques for collecting and evaluating customer feedback\r\n6.3 excuse the benefits of continuous improvement\r\n'